I still can't believe my good fortune in meeting Roxanna when I did. While I had talked with some other realtors and thought I might get back in touch with one of them in the future, I knew when I met Roxanna that if we bought a house, it would be with her. Not only was she warm, practical, organized, and easy to talk to, but she went way above and beyond in the moments when we really needed it-- a same day offer in a very competitive market on our one-in-a-million unicorn dream house. During an anxious escrow period, she was there every step of the way, checking up on all parties and making recommendations to ensure our house did not slip through our tender grasp. When we needed a few major repairs, she met me during escrow and had recommended contractors at the ready. Now we've closed on the house, and Roxanna is still being so helpful and generous with her time. We could not have had a better realtor.
– Rebecca & Jon A. (Buyers)
Roxanna helped us buy our first home (Oakland) in what was arguably one of the weirdest markets of the last 30 years. Roxanna deftly negotiated our offer and we ended up with a house beyond our wildest expectations. Not only did she make the whole experience seem easy, but through her connections, we were matched with a killer lending agent and got a decent rate given the economic moment. Since buying, Roxanna has also connected us to skilled service people to help us navigate making changes and updates to the house. Roxanna is a dream to work with and made what could have been an overwhelming and prolonged experience into a short and painless one.
– Katie W. & Alex L. (Buyers)
As first-time homebuyers, we couldn’t have asked for a better realtor than Roxanna. She was amazing every step of the way — from helping us understand the current market to guiding us through the entire process from A to Z. Her knowledge, patience, and clear communication made a huge difference and gave us so much confidence throughout. We’re so grateful for her support and highly recommend her to anyone looking to buy a home!
– Titouan R. & Nicole S. (Buyers)
Roxanna was super available for us and worked with our crazy schedules by meeting with us after hours and on weekends. She guided us carefully through the current market and checked in regularly to get a sense of any evolution in our priorities. We eventually bought a house we love. In addition, she recently renovated her own home and was able to give us a tailored list of vetted contractors/electricians/plumbers/landscapers etc who could help us with any renovation needs!
– Mariel B. & Camila M. (Buyers)
My husband and I worked with Roxanna during our home buying process and she was absolutely wonderful, exceeding our expectations in every way. From our first phone call, she was immediately so warm and candid and easy to talk to. She was completely understanding about the fact that we were still exploring different parts of the Bay Area (and thus working with other agents for SF and the Peninsula). Without trying to bias our decision, Roxanna focused on genuinely helping us to determine if the East Bay was the right fit for us.
During our initial meeting and thereafter, Roxanna took considerable time to understand what we were looking for and provided a comprehensive introduction to the East Bay, including a tour of different neighborhoods and homes. Her perspective as someone who had also moved from SF to the East Bay was particularly valuable, especially her family-oriented advice since we were expecting our first baby at the time. Her deep knowledge of the East Bay market was critical for making sense of the oftentimes nonsensical pricing in the area, understanding norms and expectations, and leveraging her local realtor network.
She gave us the right amount of reassurance throughout the process and never pressured us into making an offer when we weren't ready. She invested significant effort into learning our preferences and concerns, and through this we even learned about our own preferences for things we hadn't consciously noticed or articulated before. It felt like she really got us, from our aesthetic likes and dislikes to our needs as a family, which allowed us to develop complete trust in her judgment.
This trust was crucial when we finally did find the house that we ultimately bought. There is always so much uncertainty that goes into the literally life-changing decision of making an offer on a house, even a dream house that you love. What is a house worth to you? What is the right choice? Roxanna helped us navigate this huge, complex decision with immense empathy and patience so that going into the offer, we felt prepared and confident not only on a logistical level, but emotionally too. Through her excellent guidance from beginning to end, even on tiny details like the proper etiquette when introducing ourselves to the listing agent (which surprisingly can make a difference!), and her strategic approach and negotiation skills on offer day, we were able to present our offer in the best light possible. We ended up securing the winning bid despite the fierce competition (we were 1 of 12 offers) and felt completely satisfied that the price we paid was exactly the price we needed.
Even after our offer was accepted, Roxanna remained highly attentive to our needs. She followed up on details like paint colors, provided great contractor references, and ensured we had everything necessary for a smooth transition. The listing agent specifically mentioned that Roxanna was "a terrific agent," which reinforced our confidence that we had maximized everything we could have in the offer process.
We would recommend Roxanna enthusiastically to anyone looking for a realtor who combines extensive market knowledge with genuine care for her clients. She made what could have been a stressful process genuinely enjoyable, and we feel so fortunate to have worked with her!
– Jin L. & Jing X. (Buyers)
Professional, discerning, and thoughtful, Roxanna was truly fantastic to work with multiple times. She had a level head and our best interests in mind. From discovery to closing, she was knowledgeable and experienced and her communication with us was punctual and succinct. It really made navigating this difficult market enjoyable and left us feeling empowered to realize our family goals. Thank you!
– Eza K. and Gretchen M. (Buyers)